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FAQ

Shipping

How long does shipping take?

We process orders within 1–3 business days. Shipping times vary by location:


  • Domestic (within [your country]): 3–7 business days

  • International: 7–21 business days

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order weight.

Do you ship internationally?

Yes! We ship worldwide. Please note that customs fees may apply depending on your country’s regulations.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number and link.

What if my package is delayed or lost?

If your order hasn't arrived within the estimated time, please contact us at [sales@bzgettinrich.com] and we’ll help track it down or find a solution.

Returns

Do you accept returns or exchanges?

We do not accept returns or exchanges. All sales are final, so please review your order carefully before completing your purchase.

What if I receive a damaged or incorrect item?

If you receive a damaged item or the wrong product, please contact us within 7 days of delivery at [sales@bzgettinrich.com]. We will work with you to resolve the issue as quickly as possible.

Why don't you accept returns?

To maintain the quality and integrity of our inventory, we are unable to restock items once they have been shipped. This policy helps us ensure that all customers receive brand new, unworn merchandise.

Can I cancel or change my order?

Unfortunately, we cannot modify or cancel orders once they are placed. Please double-check all information before finalizing your purchase.

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